What you'll get
By the end of this program, participants will: • Understand the difference between policies, procedures, work instructions, and records. • Write clear, structured, and user-friendly documents. • Apply risk-based quality assurance to a process. • Implement document control systems that avoid confusion and outdated versions. • Gain confidence to face audits and demonstrate real value to leadership.
What’s included
Customization to your process flow and organizational reality through interactive workshops with peer review and group exercises.
Practical templates for policies, procedures, and work instructions.
Guidance on risk mapping, control planning, and corrective actions.
Final outputs: at least one improved procedure, a risk-control table, and a document management system ready to use.
About your trainer
Carlos Pereira da Cruz
I’m Carlos Pereira da Cruz, consultant, auditor, trainer, and author with 30+ years of experience in ISO 9001 and ISO 14001.
I’ve performed more than 400 audits, implemented management systems across industries (pharma, automotive, plastics, energy, construction), and written several books on quality, auditing, and the Balanced Scorecard. I’ve trained hundreds of professionals worldwide through live workshops, webinars, and executive coaching.
Watch the program overview
In this short video, I walk you through the structure and goals of the training program. You'll see how the modules fit together and how the content can be customized to your organization's processes and quality assurance needs.
🚀🚀 🚀 Next step
This program is fully customizable. Let's start with a 30-minute discovery call to understand your needs and adapt the training to your organization.
Leave your email here so we can arrange a Zoom call
What People Say About Our Training
Some testimonials
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Some comments to the question "What was the most helpful?" regarding the September 29, 2022, webinar en "How to perform an internal audit remotely"
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Some comments to the question "What was the most helpful?" regarding the September 29, 2022, webinar en "How to perferm an internal audit remotely"
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Some comments to the question "What was the most helpful?" regarding the March 31, 2022, webinar on "How to implement risk management in ISO 9001:2015"
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Some comments to the question "What was the most helpful?" regarding the March 3, 2022, webinar on "How to perform an ISO internal audit"
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Some comments to the question "What was the most helpful?" regarding the January 13, 2022, webinar on "Measurement, analysis, and improvement according to ISO 9001:2015"
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Some comments to the question "What was the most helpful?" regarding the February 3, 2022, webinar on "How to perform an internal audit remotely"
Some comments to the question "What was the most helpful?" regarding the September 29, 2022, webinar en "How to perform an internal audit remotely"
Some comments to the question "What was the most helpful?" regarding the March 31, 2022, webinar on "How to implement risk management in ISO 9001:2015"
Some comments to the question "What was the most helpful?" regarding the January 13, 2022, webinar on "Measurement, analysis, and improvement according to ISO 9001:2015"
Some comments to the question "What was the most helpful?" regarding the September 29, 2022, webinar en "How to perferm an internal audit remotely"
Some comments to the question "What was the most helpful?" regarding the March 3, 2022, webinar on "How to perform an ISO internal audit"
Some comments to the question "What was the most helpful?" regarding the February 3, 2022, webinar on "How to perform an internal audit remotely"
Ready to Elevate Your Processes?
Join our live training program and unlock the power of policy & procedure writing. Take the first step towards creating documents that truly enhance your processes.
Let's customize this training to your organization's needs, your needs!